As the National Zoo and Aquarium is spread out over 22 hectares (220,000 square metres), there is very little need for large groups of people to be close together.

COVID Peace of Mind Policy

Effective Friday 14th January 2022

Due to the continuing spread of Covid, we have had to introduce some new protective measures which may affect your visit to Jamala. Our concerns are always for the health and safety of staff, guests and our beautiful animals and there have been varying reports overseas of zoo animals dying from contracting the disease from humans. Another major fear is that should we get a serious outbreak amongst our keepers, we would have no-one to look after the animals. Although we realise that we can’t totally protect the keepers from it, we do have to take extra measures for all staff, as there is a real risk that another staff member could pass it on to them. Please note that all guides and keepers have been given the option of wearing either a mask or a face shield.

These measures are in place for guests arriving from Saturday 15th January until Monday 14th February and will be reviewed daily and extended or modified as required.

Tours and animal encounters

  1. Masks: From Saturday 15/1/2022, all participants in any Jamala or zoo encounter or tour must wear a mask for the duration of the encounter or tour. All children 12yo and over will need to wear a mask and we strongly recommend that those younger wear a child’s mask that we will supply if needed. If required, participants can request a short break where they can remove their mask away from other participants and the guide or keeper.
  2. Zoo Animal Encounters: Please note that for the protection of animals susceptible to the virus, the zoo is requiring some close encounter participants to be double vaccinated. If you have booked or intend to book any encounters and are not double vaccinated, let us know and we will advise if you need to be, or if we need to swap your encounter.

As with all hospitality venues, Jamala is experiencing some staff shortages in its Reception area, so if you have any queries, if possible please email us rather than phone and allow time for us to reply. [email protected].

Thank you for your understanding and we look forward to greeting you at Jamala.


At any time, if you are unable to complete your stay at Jamala due to COVID-19 related issues listed below, our team will happily reschedule your booking.

  • You have tested positive for COVID19 14 days before your arrival
  • You are awaiting the results of a COVID test
  • Due to a government-mandated border closure, you can no longer access Jamala Wildlife Lodge
  • You have been instructed by health authorities to isolate at home


Please note that if you are required to reschedule due to COVID, our reservation team will require documentation that supports the need to change your reservation. If evidence cannot be provided, the original terms and conditions regarding cancellation fees as on your confirmation document will apply.


If you feel unwell prior to your arrival please contact the Jamala team as soon as practicable to discuss further.

To help protect our guests:

Changed arrangements to reduce the likelihood of larger groups forming include:
  • Changing protocols for tour and group activities. We have moved to a single guided tour for Jamala, with fewer guests on each tour.
  • As an alternative to the second guided tour we have developed a self-guided tour for you to enjoy at your own leisure after afternoon tea – this allows earlier access into your rooms. This fits in with the requests from many previous guests who, due to the luxury and the excitement of the animal interactions in most rooms requested more time in their rooms.
  • We ask guests to assist us by maintaining reasonable levels of personal space if a queue does occur.


  • We have changed our food service to ensure that all food is fully protected, which will eliminate the need for a buffet and therefore for a number of people to be close together at a buffet.
  • Canapes will be served as part of the entree dinner service, thus eliminating the need for shared plates.
  • We have extended our split dining program to ensure that everyone is seated 1.5 metres from people that they are not travelling with. Everyone will be on the terrace at some stage, but some will dine upstairs with the sharks and others downstairs in the cave.
  • There will be split breakfast and morning tour times on busy days to reduce the number of guests attending at one time.
Changed arrangements to reduce the likelihood of a virus being spread include:
  • Increasing cleaning and disinfection routines across the zoo and Jamala.
  • Installing additional sanitising stations around the zoo.
  • Monitoring advice issued by the Department of Health, investigating processes to minimise the risk of transmission and closely monitoring the situation as it develops.
  • Installing informative signage on proper hygiene and handwashing procedures.
  • Reviewing operations to restrict open access to potential transmission mediums.
  • Implementing measures to ensure staff and guests have access to resources required for preventative self-care.
  • Encouraging unwell staff to stay at home.
  • Reviewing our events and activities to minimise risks.
  • Amending our cancellation policy to allow more flexibility.
  • We ask all guests to practice personal hygiene in line with recommendations and if feeling unwell to check with their doctor if they should be visiting Jamala at this time.

If you have any questions or concerns please feel free to contact us on (02) 6287 8444.

These measures are aimed to ensure the safety of our guests, staff and animals, while in no way reducing the level of enjoyment and excitement that we expect you to experience at Jamala Wildlife Lodge.

Thank you for your understanding during this difficult time for everyone.


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