Foot and Mouth Disease Precautions

Please clean your shoes.

Food and mouth disease is a highly contagious viral disease of cloven-hoofed animals. Due to the possibility that Foot and Mouth Disease is either already in the country (but undetected) or does arrive, zoos in Australia are taking some precautionary measures to protect their vulnerable animals. If in the last 5 days, you have returned from Bali (or elsewhere in Indonesia) or been on a farm anywhere including Australia, can you PLEASE inform us and ensure that any footwear you have worn there is thoroughly cleaned and disinfected before you arrive at Jamala or the grounds of the National Zoo and Aquarium.

In the event that you don’t have the required cleaning materials, either don’t bring any shoes that could be affected or have them in a bag at the top of your suitcase and we will disinfect them for you. Let Reception know on your arrival but please do not wear them on arrival. There may be additional precautions introduced over time as is deemed necessary.


Additional minor precautions for guests in the Giraffe Treehouses:

As giraffes are susceptible to the disease, we are mindful of any matter falling from shoes onto the area that the giraffes walk on.

The following steps will be taken:

  1. All guests will be required to leave the shoes that they wear in the shoe box on their entry balcony on the deer side. Slippers will be provided for use indoors and on the giraffe balcony. This will also prevent any transfer of contaminated material from shoes to the carpet/floorboards and then onto the balcony.
  2. If you wish to wear different shoes to dinner or through the zoo, you just need to put them on when you are on the deer balcony rather than when indoors – this balcony is undercover.
  3. Guests will be required to sanitise their hands before hand feeding the giraffe
  4. As the deer and alpaca are also vulnerable to the disease, an area is fenced off from guests for the animals. Although guests can’t walk there, they can see them from close range.


 We thank you for your understanding and look forward to you enjoying the company of these magnificent animals as scheduled.

COVID Peace of Mind Policy

As of the 19th of March 2022, the vaccination and mask requirements previously in place have been removed for the majority of our experiences. EXCEPTIONS to this easing are for encounters with primates, meerkats and cheetahs. These species are particularly susceptible to the disease and guests get very close to them, therefore participants will continue to be required to wear a mask and be double vaccinated when undertaking these interactions.

The mask requirement for these experiences can only be waived if guests provide a negative Rapid Antigen Test at the zoo prior to the encounter. The zoo will provide the test kit. The double vaccination requirement however will still be enforced.

We also strongly request that any person displaying symptoms of COVID-19 or who is regarded as a close contact of a household member who has Covid refrain from visiting until obtaining a negative COVID-19 test.

As with all hospitality venues, Jamala is experiencing some staff shortages in its Reception area, so if you have any queries, if possible please email us rather than phone and allow time for us to reply. [email protected].

Thank you for your understanding and we look forward to greeting you at Jamala.


At any time, if you are unable to complete your stay at Jamala due to COVID-19 related issues listed below, our team will happily reschedule your booking.

  • You have tested positive for COVID-19 within seven days before your arrival
  • You are awaiting the results of a COVID test
  • You have been instructed by health authorities to isolate at home

Please note that if you are required to reschedule due to COVID, our reservation team will require documentation that supports the need to change your reservation. If evidence cannot be provided, the original terms and conditions regarding cancellation fees as on your confirmation document will apply.

If you feel unwell prior to your arrival please contact the Jamala team as soon as practicable to discuss further.

To help protect our guests:

Changed arrangements to reduce the likelihood of larger groups forming include:

  • Changing protocols for tour and group activities. We have moved to a single guided tour for Jamala, with fewer guests on each tour.
  • As an alternative to the second guided tour we have developed a self-guided tour for you to enjoy at your own leisure after afternoon tea – this allows earlier access into your rooms. This fits in with the requests from many previous guests who, due to the luxury and the excitement of the animal interactions in most rooms requested more time in their rooms.
  • We ask guests to assist us by maintaining reasonable levels of personal space if a queue does occur.


We have changed our food service to ensure that all food is fully protected, which will eliminate the need for a buffet and therefore for a number of people to be close together at a buffet.

  • Canapes will be served as part of the entree dinner service, thus eliminating the need for shared plates.
  • We have extended our split dining program to ensure that everyone more spread out from people that they are not travelling with. Everyone will be on the terrace at some stage, but some will dine upstairs with the sharks and others downstairs in the cave.
  • There will be split breakfast and morning tour times on busy days to reduce the number of guests attending at one time.

Changed arrangements to reduce the likelihood of a virus being spread include:

  • Increasing cleaning and disinfection routines across the zoo and Jamala.
  • Installing additional sanitising stations around the zoo.
  • Monitoring advice issued by the Department of Health, investigating processes to minimise the risk of transmission and closely monitoring the situation as it develops.
  • Installing informative signage on proper hygiene and handwashing procedures.
  • Reviewing operations to restrict open access to potential transmission mediums.
  • Implementing measures to ensure staff and guests have access to resources required for preventative self-care.
  • Encouraging unwell staff and partners to stay at home.
  • Reviewing our events and activities to minimise risks.
  • Amending our cancellation policy to allow more flexibility.
  • We ask all guests to practice personal hygiene in line with recommendations and if feeling unwell to check with their doctor if they should be visiting Jamala at this time.

If you have any questions or concerns please feel free to contact us on (02) 6287 8444.

These measures are aimed to ensure the safety of our guests, staff and animals, while in no way reducing the level of enjoyment and excitement that we expect you to experience at Jamala Wildlife Lodge.

Thank you for your understanding during this difficult time for everyone.


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