COVID Peace of Mind Policy

As of the 19th of March 2022, the vaccination and mask requirements previously in place have been removed for the majority of our experiences. EXCEPTIONS to this easing are for encounters with primates, meerkats and cheetahs. These species are particularly susceptible to the disease and guests get very close to them, therefore participants will continue to be double vaccinated when undertaking these interactions.

We also strongly request that any person displaying symptoms of COVID-19 or who is regarded as a close contact of a household member who has Covid refrain from visiting until obtaining a negative COVID-19 test.

Thank you for your understanding and we look forward to greeting you at Jamala.


At any time, if you are unable to complete your stay at Jamala due to COVID-19 related issues listed below, our team will happily reschedule your booking.

  • You have tested positive for COVID-19 within seven days before your arrival
  • You are awaiting the results of a COVID test
  • You have been instructed by health authorities to isolate at home

Please note that if you are required to reschedule due to COVID, our reservation team will require documentation that supports the need to change your reservation. If evidence cannot be provided, the original terms and conditions regarding cancellation fees as on your confirmation document will apply.

If you feel unwell prior to your arrival please contact the Jamala team as soon as practicable to discuss further.


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